Whether you're the owner of a twee coffee shop in a small
village or a quick service restaurant in a bustling city centre, your objective
should be the same – and that is to provide an exceptional customer service
which they will want to repeat time and time again. Carefully crafted menus, polished
facilities and courteous waiting staff are all part of a successful catering
business - but what about the tables?
Yes, these are the bane of every restaurant owner's existence. It's one thing finding
a table that has a slight wobble, but to discover your restaurant is riddled
with 50 (plus) wobbly tables – that's a nightmare. Fortunately, we have the
perfect solution to your wobble woes. FLAT technology is dedicated in providing
businesses with table bases which automatically stabilise, putting an end to customer
complaints and making way for quality service.
It's easy enough to see if a table is wobbly, but what does a table that wobbles say about your business?
Common assumptions about restaurants with wobbly tables...
Inadequate funds for change
Change can be a daunting prospect for some people. If your business is
implementing a new design, be clear what needs to change. Though a wobbly table
may not be high on your list of priorities, you should consider the benefits of
a properly aligned table. This is where your customers eat and where some may
go for some alone time. This means that despite your *ahem* excellent customer
service and polite waiting staff, you can still give the impression of an
unsuccessful business. If your tables wobble it could suggest that your
business is struggling with inadequate funds to make the repairs needed or even, that you don't care.
Disregard for customer satisfaction
The phrase "The customer is always right € was first introduced in 1909 by Harry Gordon
Selfridge, the founder of London's Selfridges store, and is typically used
by businesses when attempting to give customers the best possible service. For
those businesses relying on customers to provide direction and profit, there's
no better approach. Of course, in order for customers to be right they have to
be heard. This is where wobbly tables can be a nightmare for owners striving
for good reviews and positive feedback. There's very little a customer can do
about a table that wobbles while eating. Some diners are simply left to rectify
the situation by popping a folded napkin under a chair leg – others suffer in
science praying a drink doesn't end up on their lap. However, a concerned owner
should always be on hand to offer a solution - even if the customer doesn't raise
the issue.
Given the increasing use of social media globally and the number of people you see using their smartphones whilst eating or drinking it's easy to imagine businesses getting negative reviews posted online.
Careless attitude to restaurant reviews
Complaints are often made anonymously through online blogs, surveys or
social media. If you're not actively looking at these platforms for ways to
improve your service, it can suggest a careless attitude to reviews. Make sure
your restaurant has the tools in place to monitor the social networks and
digital media surrounding your business. The reputation of your business can
plummet and in house dining can be affected if these problems aren't rectified.
Resolving problems, such as wobbly tables,
can make you aware of things you might not notice at work.
To minimise customer complaints and maximise your businesses professional
status, trust FLAT technology to find the perfect solution for those
troublesome tables. Our bases ensure that your tables remain stable no matter
where they're placed. The feet adjust to a new surface then lock firmly into
position, no matter how many times the tables are moved.
